Thank you for choosing Western Carolina Orthotics and Prosthetics as the provider of your orthotic and/or prosthetic needs. We understand that you may have questions regarding your care, whether you are a first time orthotic/prosthetic device wearer or if you have worn one before. Below you will find the most frequently asked questions we receive, ranging from insurance coverage to specific questions about certain devices. If you have a question or concern that is not addressed below, please contact our office and one of our staff members will be happy to assist you.

How does the process of obtaining an orthotic/prosthetic device work?

Patients will have an initial evaluation or consultation appointment with one of our practitioners. Once a plan of treatment is established, our office will verify any insurance and obtain any medical documentation required for this service. Once this information is received and reviewed, we will fabricate/order the necessary device. The patient will be contacted for a delivery appointment. Once the patient has received the item, we will bill the insurance provider and/or patient as discussed in the initial appointment.

Will insurance cover these services?

Most services/devices are covered by insurance if deemed medically necessary. However, verification of benefits is not a guarantee of payment. Eligibility and coverage are determined before any item is fabricated or delivered.

Is a prescription required?

All services require a prescription from the patient’s treating physician per North Carolina state law.

How long does it take for me to get the device?

Each device is different when it comes to what is required before the patient can receive a device. Devices vary when it comes to obtaining documentation, fabrication length and insurance coverage. For devices non-covered by insurance, the time it takes for the patient to receive the device is dependent on the time it takes to fabricate it. For devices covered by insurance, we are required to obtain certain records from your prescribing physician in order to bill the device to your insurance. Please keep in mind we do not order or fabricate any device until all documentation has been received and approved by the office manager.

Will the device work?

It is our mission to fit patients with the best orthotic or prosthetic device possible. Since most patients are referred by a physician, the prescribed device will be used to accommodate a patient’s condition. We offer free consultations and evaluations so that our practitioners can identify what is most beneifical to the patient’s needs. We also offer free follow ups and adjustments once the patient has received the device in order to make sure the device is accommodating the patient’s needs.

How do I care for my device?

Instructions for wear and care of your device can be found under “Patient Information/ Wear and Care of Your Device” on our website. If you have further questions, please contact our office and our staff can answer any questions you may have.






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